Your OTC.com

Privacy Policy

Your OTC Shipping, Returns and Privacy Policy

 

YourOTC.com respects your right to confidentiality. At YourOTC.com, we are committed to protecting your privacy.

Information collected on our site is solely used for shipping of your product (s), or to inform you about our products, promotions and services if necessary, and also to make your shopping experience easier. Please be assured that we will treat your privacy with utmost respect.

 

Account Detail

 

As part of your shopping experience at YourOTC.com, we request our patrons to set up an account and “log in” info. This comprises of your name, email address, mailing address and credit card information. Using your account information, we will only contact you, should there be the need to, (for instance if there is a problem with an order) in order to process your order. We want you to be assured that, we will not sell your information to anyone. Your shipping information will only be shared with USPS, UPS and Fedex for the purpose of the delivery of your purchased products.

 

Shipping Time Frame

 

YourOTC strives to meet the 3-5 business day shipping timeframe however, we cannot make any guarantee nor accept liability for extended shipping timeframes due to circumstances outside of the company’s control. (e.g. weather conditions, delays due to contingencies with the carrier, etc.) Shipping is via USPS. Purchases made prior to 2pm CST, will ship same day, and after 2pm CST, will ship next day. There will be a tracking number sent to your email. Please track your products, and expect receipt within 3-5days

 

Shipping Address

YourOTC will only accept orders with shipping addresses that indicate a physical address. We do not deliver to P.O. Boxes.

 

Shipment Returns

For more information about our returning orders, please visit our Return Policy page

Security

We have put in place security measures and processes to safeguard the information we collect on line. Your personal information, credit card information are all encrypted before being sent over the internet to prevent your information from being stolen or intercepted while being transferred to us.

Unsolicited Email(SPAM)

Your privacy is highly important to us. Please rest assured that in accordance with the privacy policy, we do not sell or distribute our customer lists to third parties.

 

YOUROTC.com: for all your over the counter medication needs.

 

YOUROTC.com is stocked with all your “over the counter” health and beauty needs at the most competitive and affordable pricing. We believe that each customer should be able to afford medications that they need. With that in mind, we stock a variety of brands at affordable pricing. Our customers are our number one priority, and our goal is to help all our customers live healthier lives by making it economically easy for them.  We always bring you the best products at the most affordable pricing. We shop all the highly recommended manufacturers/brands and the best product with the best pricing wins. Yourotc.com.

 

At YOUROTC.com, we value the health and wellness of every client, so we make sure that all our products are safe and regularly checked to guarantee of its efficiency. We keep the quality for all your over the counter medications with the help of our staff, trained to assist and cater to your unique needs. Now, you never have to worry about anything concerning your medication treatment because YOUROTC.com is here to serve you anytime.

 

ALWAYS BRINGING YOU THE LOWEST PRICING ON YOUR OVER THE COUNTER MEDICATIONS!!! . YOUR  SATISFACTION GUARANTEED!!!



Returns & Refund Policy

YourOTC.com’s return policy?

 

Returning Items:

 

YourOTC.com cares about your complete satisfaction with our products. You may return any item purchased from YourOTC.com, as long as it meets the following conditions:

 

  • You should return the item to us within 30 days of receipt. This is strictly enforced.

  • No item that has been opened or used can be accepted back except when the item was damaged during shipment or is defective.

 

Items that cannot be returned for a refund:

 

 

Certain specialty items and items on clearance are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure they are in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.

Products such as Sexual Well-Being products cannot be returned unless they have a manufacturing defect. When you receive your order, please check to make sure these items are working. YourOTC.com will credit or exchange unused, defective items in their original packaging if they are returned within 30 days. Items returned without original packaging or after 30 days will not be refunded.

Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer care for further assistance.

All purchases made during the Covid-19 Pandemic cannot be returned. For the safety of our employees and all customers, all purchases will be packaged using Universal Precautions. Once products ship from our facility, we will not accept returns to avoid probable contamination, hence no returns or refunds will be acceptable at this time. Please call one of our knowledgeable pharmacists if you have any doubt before you make a purchase.

 

We strive to provide top quality customer care to you so please contact us immediately if there is a problem with your order. Click here to send us an email with information about your purchase, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Service Associate will respond to you as quickly as possible. Please do not discard any items unless you have been directed to do so by a Customer Service Associate.

 

Special Offers & Promotions

 

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

 

Return Shipping and Processing

 

 

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes may not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.

 

We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.).  In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking fee will be applied on all returns over $150.00 that are not the result of our error.

 

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

FAQ/Help

What products does YourOTC have?

Our online store offers medications, over-the-counter drugs and medical equipment.

 

How do I place an order?

You can click on the product you want to purchase and fill out our online order form.

 

Do you accept insurance?

Unfortunately, YourOTC sells over-the-counter medications and will therefore not accept insurance. However, if your insurance comes with

Terms and Conditions

Thank you for visiting the YourOTC Website. By using our website, you agree to comply with the terms and conditions of use which may be changed from time to time without sending notification to you.

The text contents, pictures, images, graphics, logos, design and other items on this website is a property of YourOTC. Copying, distribution, use, reuse or publication of any part of the YourOTC website is strictly prohibited.

As an online visitor, you are permitted limited use of the website to:

a) access information in accordance with the Terms and Conditions of Use

b) use of the website for personal and non-commercial purposes

No digital copy or printed form of any part of the website can be produced by you under all circumstances.

If you do not agree to the Terms and Conditions of Use, you should not use the YourOTC website.

 

Shipments and returns

Your pack shipment

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via USPS with tracking and drop-off without signature. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

 





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